Kaki21 takes every user's privacy seriously. This document transparently explains how we collect, use, protect, and manage your personal data in line with industry best practices.
This Privacy Policy is an official document that comprehensively describes how the platform kaki21 collect, process, store, and protect your personal data while you use our services. We are committed to ensuring that every user's privacy is respected and protected at all times, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering and using the kaki21 platform, you grant us consent to collect and use your personal data as described in this document. If you disagree with any part of this policy, you are advised to cease using the kaki21 platform immediately and contact us to delete your account.
Note: This Privacy Policy should be read in conjunction with Terms and Conditions and Responsible Gaming Policy kaki21 for a full understanding of how our platform operates.
Kaki21 collects various categories of information to allow the platform to operate safely, smoothly, and in accordance with user needs and legal compliance. The following are the types of data we collect when you use our services:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC verification & fraud prevention |
| Contact Data | Email address, phone number, residential address | Customer communication and support |
| Financial Data | Bank account details, digital wallet numbers | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and platform analytics |
| Usage Data | Wagering records, games played, session duration | Responsible gaming & service improvement |
| Communication Data | Support chat records, incoming & outgoing emails | Quality assurance and complaint resolution |
We only collect data that is strictly necessary for the stated purposes. kaki21 does not collect sensitive information such as plain-text passwords, biometric data, or medical information unless specifically required and with your explicit consent.
Data Minimisation Principle: kaki21 adheres to the principle of data minimisation — we only request information that is strictly necessary to provide a safe and responsible service to users in Malaysia.
Every piece of data collected has a clear and legitimate purpose. kaki21 does not use user data beyond what is stated below. The following are the key ways we use the information collected:
Important: kaki21 never uses your data to make automated decisions that significantly and negatively impact your rights or interests without human intervention.
The security of your data is kaki21's absolute priority. We continuously invest in world-class security infrastructure to ensure that your personal and financial information is always protected against any cyber threats or unauthorised access.
While kaki21 takes all reasonable precautions, no system is completely immune to threats. You also play an important role in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.
Kaki21 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent. However, there are limited situations where we need to share certain information with trusted parties:
All third parties that receive kaki21 user data are bound by strict data protection agreements. They are only permitted to use that data for the stated purposes and are strictly prohibited from using it for any other purpose.
Our Commitment: Every instance of data sharing with third parties is recorded, monitored, and periodically audited to ensure full compliance with this Privacy Policy and Malaysia's PDPA requirements.
Kaki21 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the kaki21 website or use the app. The following are the types of cookies we use:
You may manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the kaki21 platform, particularly features that require session authentication.
As a kaki21 user, you are protected under Malaysia's Personal Data Protection Act 2010 (PDPA). kaki21 fully respects and upholds these rights. You may submit a request regarding your rights at any time by contacting our support team:
Malaysia's PDPA gives you full control over your personal data. kaki21 ensures all these rights are easy to exercise.
Request a copy of all personal data we hold about you in a readily readable format.
Request correction of any personal data that is inaccurate, incomplete, or out of date.
Request deletion of your personal data when it is no longer required for the stated purposes.
Object to the processing of your data for direct marketing or promotional communications at any time.
Request your personal data in a structured format for transfer to another platform if needed.
Request a restriction on the processing of your data while a dispute or review is in progress.
How to Submit a Request: Contact the kaki21 support team via in-platform live chat or email at [email protected]. We aim to process all user rights requests within 30 business days of receipt.
Kaki21 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. The following are the general data retention guidelines at kaki21:
When personal data is no longer needed and there is no legal obligation to retain it, kaki21 will securely delete or anonymise that data using industry-recognised procedures.
Kaki21 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect user data. Any changes made will take effect immediately upon publication of the updated Privacy Policy on the kaki21 website.
We will notify registered users of any significant changes via in-platform notifications or email. The "Last Updated" date at the top of this document will always be updated to reflect the date of the latest changes. We encourage you to review this Privacy Policy periodically to stay informed about how we manage your data.
Notice: Continued use of the kaki21 platform after any Privacy Policy changes are published will be considered your acceptance of those updated terms.
If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or how kaki21 handles your personal data, please contact our Data Protection Officer (DPO) team:
We also offer an official complaints channel if you are dissatisfied with how we have handled your request. Every complaint will be investigated transparently and independently by kaki21's internal compliance team.
Six core pillars that demonstrate kaki21's commitment to protecting the privacy of Malaysian users every day.
Your data is protected with AES-256 and SSL/TLS 256-bit encryption — the same security infrastructure used by the world's leading banks to safeguard their customers' information.
Kaki21 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling processes have been reviewed and approved by local legal experts.
We make an absolute commitment: your personal data has never been and will never be sold, rented, or traded to any third party for marketing or commercial gain.
Through the kaki21 account settings centre, you can access, edit, download, or delete your personal data at any time without going through any complicated process.
Kaki21's AI system monitors all login activity and transactions in real time. Any suspicious activity will be automatically blocked and you will be notified immediately.
Kaki21's security infrastructure undergoes regular independent audits by trusted third-party cybersecurity firms, ensuring our data protection standards remain at the highest level.
Your data is protected. Your transactions are secure. kaki21 guarantees a responsible and safe online gaming experience for all Malaysian users. Register now and feel the difference.